This application makes use of Active Server Pages technology and runs on a Microsoft SQL Server backend. It is packs with lots of features. The following is a small list of features the application has:
- Ability for customer to create support tickets
- Agents/Customer notification on ticket update
- The "Manager" can view exactly what the agents are doing in the system.
- Schedule Phone calls
- Track employee time
- Ability to create reports based on customers and agents
- And much more.
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